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FAQ

About GCZICO

GCZICO is a direct source manufacturer located in Guzhen, Zhongshan, China, the Lighting Capital of the World. We integrate manufacturing, customization, and project support under one roof.
We have focused exclusively on outdoor lighting and architectural illumination projects for more than 18 years.
Our products are exported to the Middle East, Russia, Southeast Asia, Central Asia, and many other global markets.
Our clients include engineering contractors, curtain wall companies, municipal project companies, distributors, trading companies, architects, and project owners.

About Our Products

We manufacture LED linear lights, wall washers, flood lights, inground lights, underwater lights, garden lights, wall lights, and intelligent lighting control systems.
Yes. All products undergo waterproof testing and achieve IP65 or higher ratings for outdoor applications.
Under normal operating conditions, our engineering-grade fixtures are designed to provide stable outdoor performance for 3–5 years or longer.
Yes. We provide CE, RoHS, CCC, ISO certifications and can assist with additional certifications required by specific markets.

Quality Control & Reliability

Every product undergoes strict quality control, including raw material inspection, process inspection, waterproof testing, electrical safety testing, and aging tests.

Yes. All finished products are 100% inspected before shipment to ensure performance and consistency.

We archive BOM records and production specifications to ensure bulk orders are manufactured using the same materials and processes as approved samples.

Yes. Waterproof, aging, electrical safety, and certification documents can be provided upon request.

OEM & ODM Customization

Yes. We provide OEM and ODM services for distributors, brands, and project contractors worldwide.

Dimensions, wattage, beam angle, color temperature, housing color, logo, packaging, installation accessories, and control systems.

Yes. We support private mold development and special structural customization based on project requirements.

Yes. Neutral packaging and private-label packaging are both available.

Technical Support & Project Services

Yes. We assist with project planning, lighting layout suggestions, product selection, and effect recommendations.

Yes. We can provide installation drawings, wiring diagrams, and technical documents for project implementation.
Yes. Our engineering team provides remote installation guidance and technical consultation.
Yes. We support controller programming, system debugging, and intelligent lighting control integration.

Orders, Payment & Delivery

Standard products support small trial orders. MOQ requirements may vary for customized products.

Typically 30% deposit before production and 70% balance before shipment.

Standard products usually ship within 5–7 days, while customized products typically require 7–15 days.

Yes. We can prioritize urgent projects and coordinate resources to shorten delivery times whenever possible.

Yes. We can arrange sea freight, air freight, railway transport, and express delivery worldwide.

Warranty & After-Sales Service

All outdoor fixtures are covered by a 2–3 year warranty against non-human-caused quality issues.
We provide lifetime maintenance and spare parts support, charging only material costs when applicable.
We guarantee an initial response within 24 hours, remote diagnosis within 48 hours, and a solution plan within 72 hours.
We will provide a replacement or appropriate compensation after verification. Product videos and confirmations are provided before shipment to prevent discrepancies.

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