As a core supplier to top global retail brands such as Starbucks, Costco, and Walmart, Jieyang Xingcai Industrial Co., Ltd. strictly controls product quality through our 100% in-house manufacturing process, achieving a product defect rate of only 0.3%. To fully protect the interests of our global B2B clients, we offer an industry-leading warranty and after-sales policy.
1. Warranty Period
We provide a comprehensive warranty that exceeds the industry average:
- Stainless Steel Body: Covered by a 1-year (12 months) warranty.
- All Accessories: Plastic parts, silicone seals, lids, handles, and other accessories are covered by a 6-month warranty.
2. Resolution & Compensation
Due to the nature of cross-border B2B bulk orders, full returns are rarely necessary. For quality issues within the warranty period, we provide the following solutions:
- Direct Replacement: For products with verified manufacturing defects, we offer direct replacement instead of repair, and we cover free shipping both ways for all valid warranty claims.
- Next-Order Deduction/Reissue: For general after-sales issues (such as a single-digit number of non-vacuum products, slight color differences, or packaging printing flaws), we will negotiate to directly reissue qualified products or deduct the corresponding payment in your next order.
3. Claim Process
If you need to apply for warranty or after-sales service, please follow these steps:
- Explain the Situation: Contact your dedicated sales representative to report the issue.
- Provide Proof: Submit clear photos or videos of the defective products for our confirmation.
- Review & Troubleshooting: Our quality control team will investigate the issue and provide remote guidance if necessary.
- Resolution Execution: Once confirmed, we will arrange for the replacement or payment deduction in your subsequent order.
4. Exclusions (What is Not Covered)
Our free warranty and return services do not apply under the following circumstances:
- Expired Warranty: The claim is made beyond the agreed 12-month (body) or 6-month (accessories) warranty period.
- Man-Made Damage & Accidents: Dents, deformation, or vacuum failure caused by dropping, collision, crushing, or trampling; surface damage caused by sharp objects; or structural damage caused by heavy impacts or high-altitude falls.
- Improper Use & Maintenance:
- Filling the container with corrosive liquids (strong acids, alkalis, salts, alcohol) that cause inner liner corrosion.
- Filling with dry ice, carbonated beverages, beer, or other liquids that generate high pressure, causing deformation or leakage.
- Placing the product in microwaves, ovens, or sterilizers, or putting products with non-dishwasher-safe surface finishes into a dishwasher.
- Cleaning with hard objects (like steel wool) or strong corrosive chemicals (like bleach or abrasive powders).
5. Sample & Mold Fee Refunds
- Sample & Plate Fees: We typically provide existing stock samples for free. For custom designs (custom colors, accessories, or logo silkscreen plates), a small sample/plate fee is charged prior to the deposit. However, this fee will be fully refunded (deducted from your balance payment) once your official order is confirmed and reaches the agreed quantity.
- Custom Mold Fees: If your project requires opening a new mold for a completely new product shape, the custom mold fee is non-refundable upon order confirmation